Your NetSuite Is in Crisis. We Fix It.
You invested in NetSuite to scale your business, not to increase your manual workload. We stop the bleeding AND diagnose the root cause.
Every rescue engagement starts with a comprehensive health assessment—not as a separate deliverable, but as the foundation for understanding what's actually broken vs. what's just annoying. We don't just patch bugs—we perform a forensic architectural review to identify root causes of slow performance, data discrepancies, and integration failures. By realigning your system with NetSuite's insider best practices, we turn your ERP from a source of frustration into the engine of growth it was meant to be.
Typical timeline: 8-16 weeks
Sound Familiar?
- ✕ You spent six figures on an implementation that never delivered. The partner blamed your team. Your team blamed the partner. Now you're stuck.
- ✕ The person who built all your customizations is gone. No documentation. No comments in the code. Just a system full of mystery scripts.
- ✕ Revenue recognition is manual. AP and AR never reconcile. The CFO calculates key metrics in Excel because the system output is unreliable.
- ✕ Everything feels broken but interconnected. Touch one thing and three others break. You need triage, not a feature list.
- ✕ The team that built your system is gone. The partner answers support tickets eventually, but they're focused on new implementations, not your optimization.
How Rescue Engagements Work
Every engagement includes a health assessment, then moves through stabilization to sustainable improvement.
Health Assessment & Triage
(2 weeks)Comprehensive system evaluation across configuration, customizations, data quality, integrations, and performance. We find what's actually broken vs. what's just annoying.
Stabilization & Quick Wins
(4-6 weeks)Address critical issues impacting daily operations. Fix data integrity problems. Resolve blocking workflows. Stabilize integrations.
Root Cause Resolution
(4-6 weeks)Address root causes (not just symptoms). Implement sustainable solutions. Build documentation and knowledge base.
Handoff & Knowledge Transfer
(2 weeks)Final documentation review. Internal team enablement. Transition to retainer or closure.
What You Get
Triage Report
Prioritized issues with severity ratings and recommended action sequence.
Stabilization Log
Record of issues fixed and changes made.
Root Cause Analysis
Analysis of why problems occurred.
Process Documentation
Updated SOPs for key workflows.
System Documentation
Technical documentation for customizations and configurations.
Training Materials
Role-based training for your team.
Operational Runbooks
Step-by-step guides for recurring processes.
Recommendations Report
Future optimization opportunities.
✓ Good Fit
- • Companies with failed or stalled implementations
- • Teams that inherited a system with no documentation
- • Organizations where the original developer or partner is gone
- • Finance teams that don't trust their NetSuite numbers
- • Anyone who says "our NetSuite is a mess"
✗ Not Right For
- • New implementations (I don't do greenfield)
- • Companies shopping primarily on price
- • Organizations not ready to invest in fixing root causes
Ready to Stop the Bleeding?
Let's talk about what's broken and how to fix it.
Schedule Your Strategy Session